This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you use our services.
We are committed to protecting your privacy and complying with:
UK GDPR
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)
We may collect:
Name
Address
Telephone number
Email address
Device type
Serial numbers
IMEI numbers
Repair history
Warranty information
Payment records
Invoice details
System logs
Network information
Software information
We use personal information to:
Provide repair services
Contact customers
Process payments
Provide warranties
Maintain service records
Meet legal obligations
Prevent fraud
Improve customer service
We process personal data under one or more of the following lawful bases:
Contract performance
Legal obligation
Legitimate interests
Consent (where required)
During repair, technicians may incidentally access data stored on devices.
We will:
Access only information necessary to perform services.
Keep customer information confidential.
Avoid unnecessary viewing of personal files.
Customers should remove or back up sensitive information before submitting devices.
We may share information with:
Payment processors
Couriers
Manufacturers
Warranty providers
Specialist repair centres
Data recovery laboratories
Professional advisers
Government authorities where legally required
We do not sell personal data.
Where specialist services are required:
Devices may be transferred to approved third-party providers.
Only information reasonably necessary for the service will be shared.
Third parties are expected to maintain appropriate security and confidentiality standards.
We implement reasonable security measures including:
Restricted staff access
Password-protected systems
Secure storage
Antivirus and security controls
Staff confidentiality obligations
No electronic system is completely secure, but we take reasonable steps to protect information.
We retain information only as long as necessary for:
Repairs
Warranty support
Tax and accounting requirements
Legal obligations
Records may typically be retained for up to 6 years where required for legal or accounting purposes.
Under UK GDPR you may have the right to:
Access your data
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Request data portability
Withdraw consent where applicable
We will not send marketing communications unless:
You have consented; or
We are permitted to do so under applicable law.
You may opt out at any time.
If you use our website, cookies may be used for:
Website functionality
Analytics
Security
Performance monitoring
Where required, consent will be requested.
If you have concerns regarding your personal data, please contact us first.
You also have the right to complain to:
Information Commissioner's Office (ICO)
Business Name: MIT Repairs Ltd
Address: 4 New Goulston Street, London E1 7QD
Email: Info@mitrepaircentre.co.uk
Telephone: +44 7824905463
By using any of our repair, technical support, maintenance, installation, upgrade, networking, data recovery, remote support, or other technical services, you agree to our Terms and Conditions and acknowledge our Privacy Policy, both of which are available on request and on our website
